Explore Drawlish FAQs for swift solutions! Quickly find answers to common queries about your order status or details on our
hassle-free return policy. Need assistance? Our team is here for you—always ready to help!

🛠 Orders and Account Settings

  • Browse our products and click "Add to Cart" for the items you want.
  • Review your order details and selected items.
  • Click "Place Order" to confirm.

Need help? Contact us at

If your order is already placed and you need to update billing information, email or address, reach out to us at If the order hasn't been fulfilled, we may assist you with necessary updates.

While we aim for a high degree of image accuracy, if you receive a product that does not meet your expectations, you can return it within 30 days for a refund. Your satisfaction is our priority.

To cancel an order before it ships, have your order number ready and reach out to us at Unfortunately, we cannot process cancellations for shipped items. Explore our returns page or contact us for alternative options.

💳︎ Payment

Your charges will align with applicable state laws. If the destination state for your purchase mandates sales tax, this will be clearly indicated during the checkout process

We accept a variety of payment options for your convenience, including:

  • Apple Pay
  • PayPal
  • Visa
  • Shop Pay
  • UnionPay
  • MasterCard
  • Maestro
  • Google Pay
  • Discover
  • Diners Club
  • American Express

Your credit card will be billed when the first item on your order is shipped. Before shipping, we initiate a pending pre-authorization request with your financial institution. Although this may result in a temporary hold on your account for the pre-authorized amount, the actual charge will only occur upon shipping. Any pending refunds will be processed after all items have shipped.

Typically, financial institutions remove pre-authorization holds either when the transaction amount is debited or within 3-5 business days after the pre-authorization request, depending on their policies. For specific inquiries about pre-authorizations, we recommend contacting your financial institution directly.

Refunds are processed promptly on our end. However, the timeline for the availability of funds depends on your banking institution. Typically, funds are processed and made available within 3-5 business days.

⛟ Shipping

Within the UK, shipping is free. For international orders, including the USA, delivery fees apply, and the cost is determined by the specific destination.

Standard shipping generally takes 3-5 business days.

We offer shipping within the UK for most products. However, please note that specific items, such as paint pens in golden silver and paint palettes, are exclusively shipped to the USA and not available for shipping within the UK.

We offer a 100% customer satisfaction guarantee! For assistance, contact us at, and our customer service team will promptly resolve any issues.

Once your order is shipped and tracking information is added, you will receive a notification. Use the provided details to track your order with ease.

Yes, we do offer faster shipping options, but they come with an additional cost for express shipping.

↺ Returns & Refunds

Our Return Policy extends to a 30-day window, providing you with the flexibility to initiate returns within this timeframe from the date of your purchase.

Upon shipping your item back, your refund will be issued to your original payment method. To qualify for a refund, returns must be processed within 30 days from the date your order was received. Your satisfaction is our priority, and we strive to ensure a straightforward and timely refund process.

If you wish to return an item, please follow these steps:

  1. Contact our customer support team at
  2. Provide your order number and details of the item you want to return.
  3. Our customer service representatives will guide you through the return process, providing any necessary instructions and addressing your concerns.
  4. Ensure the item is securely packaged for return.
  5. Ship the item back to the specified address provided by our customer support team.

Once we receive the returned item, we will process your request according to our Return Policy.

If it's after the 30-day return window, please contact our customer support team at While our standard return period is 30 days, we understand that circumstances may vary.


Certainly! We welcome collaboration and sponsorship opportunities. If you are an influencer, please reach out to us at, providing your social profiles. And, you can explore our affiliate program for potential collaboration. We look forward to connecting with you!

To sign up for the Drawlish Affiliate Program, simply click the link provided in the footer and follow the registration process. Your journey to becoming a Drawlish affiliate starts with a simple click!

If you're interested in writing a blog, please feel free to contact us. We value your contributions and look forward to discussing potential collaboration. You can reach out to us through

We'd love to feature your tutorial on our YouTube channel! To get started, please follow these steps:

  1. Draft an outline or summary of your tutorial.
  2. Create and record your tutorial video.
  3. Ensure the video is clear, engaging, and informative.
  4. Contact us at with the subject line "YouTube Tutorial Submission."
  5. Provide a brief description of your tutorial and attach the video file or share a link to it.

Our team will review your tutorial, and if it aligns with our content guidelines, we'll be delighted to showcase it on our YouTube channel. We appreciate your interest in contributing to our community!


The template file for sticky labels is available in the eBooks section. You can find and download it from there.

Drawlish acrylic paint pens work on almost any surface: rock, ceramic, glass, metal, plastic, vinyl, wood, fabric, canvas, paper,  leather, pumpkins, leaves, denim, and more. 

All our products are certified non-toxic by the American Society for Testing and Materials (ASTM). This certification ensures that our products meet rigorous safety standards, providing you with peace of mind as you explore your creative endeavors.

No, Drawlish does not test on animals.