Shipping & Returns

CUSTOMER SATISFACTION GUARANTEE AND RETURN POLICY:

At Drawlish, our priority is ensuring your satisfaction with every purchase you make through our website. We understand that there may be occasions where you might need to exchange or return an item. Therefore, you can return any unwanted item and get a refund if you exchange it within 30 days of receiving it.

Eligibility and Conditions for Returns:

You have the freedom to return a product if you are dissatisfied with it for any reason. However, to qualify for a return or exchange, please ensure the following conditions are met:

• The return must be initiated within 30 days of receiving it.
• All items being returned must be in a new, and unused.
• It must be in the same condition as when you received it.
• The original tags and labels must be attached to the product.
• You'll need to provide the receipt or proof of purchase.

Return Process:

Should you wish to return or exchange an item, please follow the steps outlined below:

Defective or Damaged Products:

If the item you received is defective or damaged, please contact our support team at support@drawlish.com. Along with your communication, include images that clearly display the defects in the product. This will enable us to assess the issue and ensure it's resolved appropriately. We will then work with you to arrange either a refund or an exchange.

Exchanges:

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Important Notes:

• Ensure to have the receipt or proof of purchase available before initiating a return.
• We cannot process a return or exchange if the item is sent back to the original shipping address before contacting our support team.
• Please verify your shipping details before confirming your order. We're only able to ship an order once per purchase. Therefore, if an incorrect address was provided during purchase, we won't be able to offer a refund or redirect the product to a new address.

SHIPPING & DELIVERY INFORMATION AT DRAWLISH:

At Drawlish, we strive to dispatch all orders promptly, typically within 1-2 business days. Once shipped, delivery within the UK generally takes 3-5 business days. We're delighted to offer free shipping within the UK for your convenience.

For customers residing in other European countries interested in purchasing our pens, kindly contact us at (support@drawlish.com) with your shipping address. We will confirm the availability of free shipping for your specific location.

It's crucial to provide the accurate shipping address during purchase since we can only ship your order once. If an incorrect or undeliverable address is provided during the purchase, regrettably, we won't be able to issue a refund or redirect the product to a new address.

SHIPPING TO THE WRONG ADDRESS:

Addressing the scenario of shipping to the wrong address is a critical aspect that impacts the successful delivery of purchased items. Here's a detailed explanation:

Shipping to the Wrong Address:

At Drawlish, we understand that providing the accurate shipping address is crucial for successful delivery. However, if an incorrect or outdated address is provided during the ordering process, it can result in complications and possible failed delivery attempts.

Implications of Providing the Wrong Address:

If the shipping address provided during the purchase is inaccurate, the package may be sent to the wrong location. Unfortunately, once an order has been shipped, it becomes challenging to reroute the package to a new address or to intercept it for a change of destination. This may lead to the package being returned to our facility or considered undeliverable.

Resolving Issues with Wrong Address Shipments:

In the event of a wrong address being provided during purchase, here are the possible scenarios:

Customs Duties:

Customs duties are tariffs or taxes imposed on goods when they are transported across international borders. These charges are set by the government and are typically based on the type of goods, their value, their country of origin, and any trade agreements between countries. The purpose of customs duties is to regulate trade, protect domestic industries, and generate revenue for the government.

The rates for customs duties vary widely and are specific to the importing country's regulations. They might be fixed, based on a percentage of the declared value of the goods, or calculated using a combination of both. Some items may be exempt from customs duties due to trade agreements or specific regulations.

Taxes:

Apart from customs duties, imported goods are also subject to various taxes. These might include Value Added Tax (VAT), goods and services taxes, or other local taxes applicable in the importing country. VAT is a consumption tax placed on a product whenever value is added at each stage of the supply chain, with the final burden usually falling on the consumer.

Responsibility for Payment:

Typically, the responsibility for paying these customs duties and taxes lies with the importer or the buyer of the goods. When making a purchase from an international vendor, it's essential to be aware that you may be required to pay additional charges upon delivery.

Assessment and Payment:

Upon arrival in the destination country, customs officials assess the value and nature of the imported goods. They determine the applicable customs duties and taxes that the recipient must pay to release the goods. If these fees are not paid, the goods might be held by customs or returned to the sender.

Information and Declarations:

Accurate and complete information about the contents and value of the package is crucial for customs assessment. Inaccurate or incomplete declarations might lead to delays, additional charges, or even confiscation of the goods.

Transparency and Disclosure:

As a responsible business, Drawlish aims to provide transparency regarding potential customs duties and taxes. However, these charges can vary widely and are beyond our control. We encourage customers to be aware of their country's customs regulations and the potential additional costs associated with international purchases.

NOTE:

It's important to be informed about the customs duties, taxes, and regulations in your country when making international purchases. While we aim to provide information, the final responsibility for understanding and paying these charges falls on the buyer as per their country's laws and regulations.

If you have any specific queries or require further details regarding customs duties and taxes, feel free to contact our support team at support@drawlish.com for assistance and guidance.